Refund policy

120 days, and you keep the device

You have 120 days from the day your order arrives to ask for a full refund, for any reason.

There is nothing to send back. We do not want the device returned, and we will not ask you to pay to ship it. Keep it, pass it on, or throw it away.

Four months, not thirty days. Thirty days is the window that closes right before you would know whether something is working.

How to request a refund

Write to contact@getcambric.com with your order number. That is all we need. You do not have to give a reason, and we will not ask for one.

We will confirm within two business days. Refunds go back to your original payment method and typically appear within 10 business days of approval, though your bank or card issuer may take a little longer to post it.

If more than 15 business days have passed since we confirmed your refund and you have not seen it, write to us again and we will chase it.

If it arrives damaged or wrong

Please open your order when it arrives and write to us straight away if anything is defective, damaged, or not what you ordered. Send a photo if you can. We will replace it or refund you, whichever you prefer. This is not limited to the 120 days.

Cancelling before it ships

Write to us as soon as you can and we will cancel and refund in full. If it has already left the warehouse we cannot stop it, so we will refund you and let the parcel arrive. You do not need to do anything with it.

Orders shipped into the European Union

If your order is being shipped into the EU, you have a statutory right to cancel within 14 days of receiving it, for any reason and without justification.

This sits alongside our 120-day refund, and our terms are the more generous of the two. We will not ask you to return the device in either case.